Customer Terms
Quotation, booking and service terms
These website terms summarise the customer terms used by Glow Home Refresh MK. Your service agreement consists of the written quotation you accept, the dated booking documents supplied for your job and the applicable customer forms. The full Customer Policy Pack is available below.
1. Business details
Glow Home Refresh MK is operated by Katarzyna Slawinska as a sole trader. Trading and correspondence address: 44 Mayer Gardens, Milton Keynes, MK5 7EN. Email: glowhomerefreshmk@outlook.com. Phone/WhatsApp: 07724 798766.
2. Quotes, price and booking
A website or WhatsApp enquiry is a request for a quotation only. It is not a booking or contract. We provide a fixed written price for an agreed scope and do not leave the charge as an open-ended hourly amount. A provisional £96 minimum booking applies unless a written exception is agreed.
A booking is confirmed only when you have accepted the written quotation, paid the stated 25% deposit and received our confirmation. The remaining balance is due as set out in your booking documents. Any requested change to the scope or price must be agreed before additional work begins.
3. Scope and service boundaries
The service may include periodic detailed home refreshes, one-off deep cleans and focused domestic jobs, as stated in your quotation. Weekly or fortnightly maintenance cleaning is not the standard advertised offer.
We do not provide external window cleaning, carpet or upholstery extraction, specialist floor restoration, mould or biohazard remediation, extreme hoarding work, heavy moving, dismantling, repairs or work requiring unsafe access. Domestic oven work is a limited refresh rather than a specialist professional oven-cleaning service. No permanent removal of stains, odours or damage can be guaranteed.
4. Your responsibilities
Please provide accurate information about condition, surfaces, access, parking, pets and relevant practical requirements. Secure valuables and safely separate children and pets from the work area. Keys and access codes are accepted only by specific agreement. Do not send medical diagnoses; give practical instructions such as a fragrance-free requirement.
5. Cancellation and access
If you cancel at least 48 hours before the appointment, you may request a refund of the deposit or one free transfer, subject to your job documents. If you cancel with less than 48 hours’ notice or we cannot gain agreed access, a charge is limited to genuine direct loss that we cannot reasonably recover. If we cancel, we will offer a refund or suitable transfer.
6. Consumer cancellation rights
For a distance or off-premises contract, you will normally have 14 days to cancel. If you ask us to start within that period, we will obtain a separate express request and explain any proportionate charge for work completed before cancellation. Your statutory rights are not affected.
7. Problems and complaints
Please contact us promptly with photographs and a clear description where helpful. We will acknowledge the concern, assess the agreed scope and seek a fair remedy. Where required, this may include re-performance, followed by an appropriate price reduction or another legal remedy if re-performance is impossible or not completed within a reasonable time. A helpful 24-hour reporting request is not a limit on your legal rights.
8. Full policy pack
Download Customer Policy Pack v1.0 (PDF)
If a website summary differs from your signed or dated booking documents, the documents supplied for the particular booking take priority, subject to applicable law.